Reliance Jio Infocomm — Not successful Recharge transaction amount not refunded.

I recharge my jio no with 666 plan, I got a message your recharge is not successful & amount will be credited in your A/c in 2-3 days. It have been more than 12-13 days passed still it not credited my A/c.I called on their customer care no. they daily give me different answers every days.
In my bank A/c also reliance jio Citi Bank A/c is credited with respective Amount. I give them all information bank refrence no. related to transaction still problem is not resolved.They didn't care about their customer. very bad customer service.