Reliance Jio Infocomm — online recharge through my jio app

Address:

Anand, Gujarat, 388120

I did an online recharge of rs. 399/- on the mob. No. ([protected]) through my jio app with jio no ([protected]) on 7/11/2017.

Details of recharge on mob no.
Ref. No. For online recharge via debit card: jf[protected]
On 07/11/2017 at (Time - 17:41:14).

Recharge done through mob no with my jio app: [protected]

The amount of rs. 399/- has been deducted
I have already registered a complaint online as well as in customer care at anand, gujarat before one week. They replied me that the recharge amount will be done in the next 48 hrs. But still, 5 days have been passed and the problem is not resolved.

I request you to solve the problem on an immediate basis. Otherwise willingly i'll have to change the network service with other company.