Reliance Jio Infocomm — outgoing barred due to over usage even though I have unlimited pack active

Address:

Kannur, Kerala, 670006

I have unlimited voice and data pack active on my wife's number and even then they barred her outgoing call saying she has overused it. Then why are they saying it's free and unlimited. This is a total fraud and they are fooling us saying it's free and unlimited. What is the meaning o[censored]nlimited usage when they are capping it. When enquired they are saying it their right and they can do it.