Reliance Jio Infocomm — Payment deducted while transaction was failed

hiteshskit

from Mumbai, Maharashtra

Website:

www.jio.com

Hi,

On 7th-april-2016 i tried to recharge my 2 jio numbers with inr 303.
I have tried it multiple times and payment has been deducted 5 times out of which only 2 transactions were successful, rest 3 had been failed.

Jio money app was showing that i will get the refund within 2 working days.
After waiting for 2 working days i had contacted to jio team via email / twitter but i am not getting any satisfactory response from their side.

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Reliance Jio Infocomm customer support has been notified about the posted complaint.

May 03, 2017

Updated by hiteshskit Still I didn't receive the deducted amount back. Whenever I call to customer care they say that we have noted down your request and your failed transaction will be reversed within 2 working days.

No satisfaction at all! Bad service experience

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Comments

Kreesa Jones

from Aluva, Kerala

I have recharged rs.303 on 7th april at 7.30pm ...via icici banking got the payment successful but no confirmation message from jio and even in jio account under "My plans" ..its not showing about 303 reacharge ..customer care not connected due to busy network ..how can i know if the plan is activated or not ??