Reliance Jio Infocomm — Poor performance of reliance jio wifi router

Address:

Ahmedabad, Gujarat, 380013

Dear team,

My name is chirayu mehta. I had purchased reliance jio wifi router (Number is [protected]) on 16th december 2016. However, from that day to till date it is not at all working.

In other words, it is marketed by you that the speed of the same is 4g, however, would not able to get speed of 10 kbps

Time and again i had lodged complaint to your call center, unfortunately till date it is not resolved.

My last complaint was lodged on 21st december 2016, with commitment that it will resolve the same within maximum 48 hours. However, till date the same was not resolve.

Today, i had call twice and talk with team leader of call center namely mr. Patahan who supposed to call me at 2pm after resolving the problem, however as expected no revert from your side, secondly and 2.40pm i had called on your call center and talked with team leaser namely mr. Ankit dholakiya.

Surprisingly, he wants 48 hours more to resolve the problem.

Please appreciate that it is very unbecoming my such a brand not to resolve the problem after 7 days, even no one is bother to call and confirm about the problem.

I chirayu mehta, hereby requesting you all to either resolve the problem or as to refund my money.

Secondly i hereby calling upon you that why civil and criminal action would not be initiate against you.

Please revert on top priority.