Reliance Jio Infocomm — prepaid recharge not cancelled for service not provided

Address:

530007

I recharged my jio prepaid number with international roaming while in usa. But i am not able to receive any roaming services. When i called jio customer support they say that i need to be in jio network while doing recharge. Since that is not possible i requested them to refund my money because the recharge pack would expire in another 22 days and i would lose money.
However they say that money cannot be refunded. This is cheating and fraud. They are keeping my money and not providing the service. Please help address this issue. I tried to contact them on phone and on facebook but they are adamant that they would not refund my recharge amount.

Thanks,
Diwakar