Reliance Jio Infocomm — providing a fake complaint portal that is not responding correctly

Address:Rajkot, Gujarat

Date : 29/05/2018
E-mail :[protected]@jio.com
Incident:-
I have complaint to them through mails several times and they are doing there time pass with me by asking same details about moblie and location again and again. I had given them the details the very first time they had asked and still instead of solving the problem they as behaving as if i am talking to a animal and repeats its same sound whatever i may be telling.
I have all the emails of them
Solution : asking for refunding after deducting the used

Three major complains among the community mass using jio service are
1. Slow network issue for internet as the speed many a time is less than 2g speed even if having a 4g plan
2. They have made a fake app named netvelocity in plays store that shows fake internet speed just to fool the customers. You can read the plenty of reviews of the app yourself
3. Not responding for complaints made by me, at least they should reply well
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Reliance Jio Infocomm customer support has been notified about the posted complaint.
May 29, 2018
Updated by Yash_1099
Also I have attached the photographs of the email of mine sending the details and also the photographs of the same email they sent me 3 times as if I am talking to a small infant who is speaking the same word not knowing what the other are speaking .They are being ignorant to my complaints.
Also they should be punished for suggesting fake apps and using it in wrong means.
Also they are not at at all at least talking about refunding .If they could not solve the problem they should at least refund.
They also haven't mentioned anything in the terms and conditions that In some areas always there will be connectivity problem to such an extend that you won't be able to use internet at 2G speed too.Hence its theirs one mistake too.

Please help me having my money back.

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