Reliance Jio Infocomm — recharge failed but the money deducted

Address:

560095

I have made a transaction for 399 via phone-pe app on 10th of april 2019, but the money deducted where as recharge failed. I have checked with bank for below details.

As per the confirmation that we have received from your bank, the transaction for an amount of ₹ 399 (Transaction id: hdfcb1e[protected]c3d8ef32fcd9b5953d5) has gone through successfully and the amount has been credited to the beneficiary bank with the utr number:[protected]

I have mailed the jio care for 6- 7 mails but they are not giving any solution. Request to please help to get refund.

Thanks
Anuj singh
[protected]