Reliance Jio Infocomm — recharge is successful but not activated.

Address:

421503

I had recharge of rs 399 on my jio number [protected] on 6th may 2019 through my jio app.
It got successfull. i received message from jio that recharge is successfull. My amount is also debited.
Jio Transaction id: BR0002NMVV4R

Please resolve this issue. i am not able to use my phone since last 3 days