Reliance Jio Infocomm — recharge jio using icici upi [protected]@icici upi

Address:	Bangalore, Karnataka, 560052
Website:	jio.com

I done a recharge of 399 using my jio app last saturday using upi payment method and the money successfully debited from my bank account and recharge not happened. [protected]@icici is the upi id which jio given to me to pay. I lost the money and i contact with jio customer card multiple times. But customer care people said me to contact the bank to solve this issue. Jio cant do anything if payment got failed in the payment gateway. Tel me how can help me to get ma money back