Reliance Jio Infocomm — recharge not cancelled

Address:

Jabalpur, Madhya Pradesh, 482001

Sir, due to the mistake of retailer of jio company he make a recharge of 99 jio phone in instead of jio prime member ship due this we have to face a loss of 100 rupees and the jio company is also not cancelling the recharge. Are request to cancel the recharge or otherwise transfer it to other jio number
Details of the incident
Date -17 dec 2018
Time -14:58 pm
Jio mobile no.[protected]