Reliance Jio Infocomm — Recharge not credited or refunded

I made a payment of rupees 99 on 02/03/2017 at 6. Am for jio prime membership, through my jio aap with net banking, the amount debited and not credited to my jio account and i made complaint through 198 customer care and they promised refund within 7 days. It not refunded or credited again i made a recharge on 14/03/2017 it credited and i became a prime member.

But the first recharge amount blown to air because it is not credited yet i am making calls to every 3-4 days they will say that it will refunded in 48 hours, and now it is 40 days over and money in their account.

I don't believe that india's richest person mukesh ambaniji do not want this money, but he has to look an eye on their customer service what they do for jio and their customers

I am attaching the image of my jio account dashboard