Reliance Jio Infocomm — recharge not done through jio main balance

Address:	Khordha, Odisha, 751007
Website:	www.jio.com

Dear sir
Myself satwik kumar padhi having mobile no [protected].
My main account balance in this jio no is 500/- but i m unable to recharge any plan in my jioapp.
Recently talk with jio customer care representative and they told me how to recharge through my jio app but after choosing a plan 498/- (Prime +399) and proceed next my account balance not display for next, only upi, paytm, phonepe, credit /debit card option available...
Kindly solve this problems...