Reliance Jio Infocomm — recharge not done whereas gpay showing successful transaction

Address:2A/402, Ganesh nagar,lalbaug market, Mumbai City, Maharashtra, 400012

Hi, i m rohit jain and have done recharge for [protected] with 2020 jio plan on 8 january 2020 from gpay, in receipt it’s showing amount has been credited to jio same in bank statement, but when i call jio customer care they are saying they didn’t got any payment.
I have attached both screen shot for reference...:...
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