Reliance Jio Infocomm — recharge of 498 4 days ago but calling facility not activated

Dear sir,

I recharged my jio number [protected] with rs 498 (399+99) on 31st july, 2017. I have contacted on customer care more than 10 times (And also jio store) to activate calling facility but it is still not activated. It seems there is some software bug linked to my jio number. Every option has been tried but no success. No communication through sim, not even otp is coming. Calling immediately ends after dialing any number.

I have another number [protected] which is not recharged but sim card communication is ok. Otp also comes.

I want my money back or transferred to my second number [protected]. Customer care is unable to do this. Please help.

Sblal