| Address: | Mumbai City, Maharashtra, 452001 | | Website: | Www.Jio.com |
I had recharged my jio number with summer surprise offer Rs 303/- on 7 Apr, using jio website. I have payment confirmation receipt as well. But I didn't received any confirmation message or mail. To confirm recharge is done or not I called customer care on 13 Apr, service executive said it is not yet processed and benefits can't be given to you because TRAI order has stopped this scheme you will get your refund, instead you can recharge with new scheme of 309/- . On his assurance that I will get back my money, I did as he said. After some days when I didn't got my refund, I called them again. Now they are saying both plans are active on your number, money won't be refunded.
Firstly the 303/- recharge was done on 7th but reflected on their system on 13th night.
Secondly recharge was not done so they fooled me, to recharge twice for same benefits. Was this information helpful? | 
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