Reliance Jio Infocomm — recharge of jio phone

Address:

410221

My jio number: [protected] went blank on 2.7.2018 evening. I went to a jio shop in new panvel and paid rs 399 for recharge. Even up to now, the jio is balnk. Today on line payment of rs 198 has been made, but the jio is still blank. Kindly advise. My other number is [protected]. You may contact me on this number. Please give is top-most priority. My all activities like emails, making phone-calls are stopped. Total payment of rs 399 +198 has already been debited to my account.