Reliance Jio Infocomm — recharge showing successful on mobile app but jio phone calls not activated on phone

Address:

27,Sector 1,Vasundhara,Ghaziabad, Ghaziabad, Uttar Pradesh, 201012

Dear sir,

Today i had recharge my jio number thru immobile app showing successful on immobile app but jio phone calls not activated on phone no.[protected]
Today 25th dec done recharge in afternoon reference id [protected] with amount 399/+recharge is still not activated on phone.

Please resolve.
Tak n rgds,

Kajal/ashok