Reliance Jio Infocomm — recharge successful but services not delivered

I had recharged my jio number [protected] for the 399 rs plan
(349 with 50 rs voucher) on 11th of october 2019, on the due date. I did not receive any sms from jio confirming the recharge and the myjio did not app show that the recharge was successful. The net banking transaction id for the payment of rs.349 (399 plan - 50 voucher) is[protected]. I am unable to make any outgoing calls in spite of recharging it well in advance. Please resolve immediately.

Repeating the details
Mobile no: [protected]
Date of recharge: 11th october 2019 in the afternoon
Mode of recharge: through myjio app and sbi netbanking
Amount of recharge: 349 rs (399 plan - 50 voucher)
Bank transaction id:[protected]hdfc reference no)