Reliance Jio Infocomm — recharge voucher not available for redemption

Vinay Halli

from Bengaluru, Karnataka

Address:	560011
Website:	My Jio app

I activated my jio sim and charged with rs 399/- pack plus rs 100/- for jio prime membership on 18-october-2017. Post activation and first charge i am eligible for rs 50/- cashback voucher every month for 8 months (Total rs 400/-) effective 15-nov-17 thru' the my jio app.
Now i want to recharge my pack the promised cashback voucher is not available for redemption. The amount shown in my jio app is rs 0/-. I need to recharge before 10-jan-2018 and i am at a loss.
Calls to jio cc 198 are of no avail. They are just telling me the procedure to recharge but not updating the amount for redemption.
Vinay halli
Jio cellphone no. [protected]

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Comments

Situ Agarawal

from Morjim, Goa

I am located in Boisar near KT vision where data speed is very poor. If such service persist for a month then I have to think again back to idea. My Jio no is [protected]