Reliance Jio Infocomm — recharged for 399rs but not able to make calls

Address:No 25/17 B, Lenin Nagar, 1st Main Road, Ambattur, Chennai - 53, Chennai, Tamil Nadu, 600053

I had recharged my jio number [[protected]] for the 399 rs plan
(349 with 50 rs voucher) on 20th of may 2019. I did not receive any sms from jio confirming the recharge but the myjio app showed that the recharge was successful. The net banking transaction id for the payment of rs.349 (399 plan - 50 voucher) is[protected]. I am unable to make any outgoing calls in spite of recharging it well in advance. Please resolve immediately.

Repeating the details
Mobile no: [[protected]]
Date of recharge: 20th may 2019 in the evening
Mode of recharge: through myjio app and idfc netbanking
Amount of recharge: 349 rs (399 plan - 50 voucher)
Bank transaction id:[protected]hdfc reference no)

Regards
Stalin
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