Reliance Jio Infocomm — Recharged plan not yet activated

Sir/Madam,

i have recharged Reliance jio mobile number [protected] from the Royal Easy recharge app (Retailer - 1433) for rupees 209 on[protected] around 7 pm. Money has been debited from my Royal EASY recharge app. but the plan is not activated on the Jio number yet.Customer have not yet received the recharged plan. please activate the plan or provide the refund back to retailer account 14333. I have talked with Reliance Jio customer care. They said they don't have any records regarding this. please see the attachments for detail.

Royal Easy transaction ID:[protected]BMQP

you can reach my other Airtel number [protected] to talk regarding this matter

Thanks and regards
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