Reliance Jio Infocomm — refund for unsuccessful recharge

I have ported my number and done my first recharge for my new no. [protected] of rs. 498 in my jio app on 18th june, 2019. I placed my recharge request in my jio app registered with my another jio no. [protected].

I completed my transaction via mobikwik upi. Though the upi transaction was successful but my recharge didn't processed yet.

Now i want my money as a refund since i have already done my recharge from another.

Mobile no.: [protected]

Order id:
Omk22a83d8d249fdb9

Upi ref no.[protected] dated 18th june, 2019.
Rrn