Address: | Mumbai City, Maharashtra, 400 701 | Website: | www.jiomoney.com |
I carried out a recharge on my mobile number for 303 rupees through jiomoney, which was unsuccessful. The amount was supposed to be refunded. However, the amount has not been refunded. Complaining here after numerous phone calls, e mail to customer care, senior customer care and nodal office. Issue has not been resolved.
Every time i call the customer care, i hear a new story from their side. Under no circumstance they transfer the calls to the supervisor. The usual reply, "i will make sure it is resolved in 48 hours and i will inform the back end." i get a complaint number every time and it goes unresolved every single time. Please look into the issue. Was this information helpful? |
Dear Customer,
Thank you for contacting Jio.
We understand that you are unable to view the recharge on MyJio app.
If you have an existing plan active on your account, then any recharge done is queued. The queued recharge will get activated only after the current plan expires. In this case, the queued recharge can be checked on your account statement under ‘Upcoming plan’ section. Account statement can be downloaded from MyJio app.
If the recharge is not visible under MyJio home screen as well as in the account statement, we request you to check your bank account / eWallet for refund status as refund is initiated for most of the failed recharge cases. You may also contact your bank/eWallet for checking the refund status. In case the money isn’t refunded, please reply to this email with the following details:
Payment Transaction /Reference ID (Usually starts with ‘BR’):
Recharge Amount:
Date & Time of Recharge:
Recharge done through (Jio.com, MyJio, JioMoney, etc.):
Payment Mode (Example: JioMoney/Credit Card/Debit Card/ Net Banking):
Name of the Bank (Example; HDFC, SBI):
If you need further help/support, you can call us on 199 from your Jio number or[protected] from any other number (toll free) or write to [protected]@jio.com
Thank you,
Team Jio.