Reliance Jio Infocomm — Refund of payment for unsuccessful recharge

Address:

Ap.malayandipuram, A.pudur, Madurai

Sir,

When I tried to recharge my Jio number [protected] on 09.04.2020 via authorized website of the Jio compay (https://www.jio.com/selfcare/recharge/mobility/) online for the package of Rs.199/- at that movement I received a unsuccessful recharge message which clearly shows that recharge has not been made on the above said amount. If I had typed a wrong mobile number I could not have been received the message from the jio concerned. Later, I got a message of the above said amount was debited from my savings bank account maintained in K.Pudur, Madurai -7 branch. Suddenly, I contacted the bank toll free number of customer service. There's no response. At the time of recharging

I got a following message at the first instance of recharge attempt:-

"Your last payment attempt of Rs. 199.00 on Apr 09, 2020 01:01:54 PM
for Jio number [protected] was unsuccessful. Please try again.

Transaction ID : BR0004GJO9BX.

In case any amount has been deducted from your account, then it will be automatically refunded by your bank/card/wallet within 10 days."

Later, I made a complaint to my banker K.Pudur, Madurai -7 branch on 07.05.2020 for which my banker gave a successful transaction done letter to me on 09.06.2020 and the same has been enclosed herewith. Thereafter, I contacted the Jio care centre, they are the service provider of my mobile number for which they replied that they did not received any amount from my account and their replies are as follows:

"Dear Mr. Kadhar,

Thank you for writing to us. We at Jio hope you are doing well amidst these challenging times. I certainly understand your concern with regard to the recharge done on your Jio number. I fully appreciate the inconvenience this has caused you. Basis the update received for the service request SR000011F2DO, the amount is not received by Jio. Hence, the recharge benefit is not credited to your account. I would request you to get in touch with the payment source from where the money is deducted. If refund has not been received, ask customer to share bank statement from date of transaction till date. If you need further help, please write to us or call us by dialing 199 from your Jio number or[protected] from any other number.

Stay safe, Stay healthy. With love and care from Jio."

Thereafter, I took the issue to the regional office of my banker. They again confirmed the successful transaction done to the jio for which they issued a acknowledgement which is enclosed herewith. Again, I approached the Jio customer service mail. They again replied that amount has not been received by them by their mail dated 20.07.2020.

So far, I have not received any money from Jio to my account. I have been suffered much by the act of the service provider and put to grave hardship and loss of money and time also. I made a appeal to the appellate authority of the jio service provider on[protected] in this regard through mail, so far no reply has been given to me.

Hence, I request you to kindly consider the above said issue and redress my grievance as soon as possible by refunding my money a sum of Rs.199/- and find where the actual error occurred. Herewith I enclosed the supporting documents for your perusal.