Reliance Jio Infocomm — refund of security deposit after canceling the jio broadband service

Lucky2207

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400709

Order number for giga internet and giga calling services with [protected] is no0000ahlce8

I had cancelled this subscription and received the deposit cheque of rs. 2500/-, but my name is spelt incorrectly on the cheque. I notified the customer service on 5th june 2019.

They asked me to send a copy of my aadhar card, to verify my name, which i did promptly. Please note that they had used my aadhar card for kyc of my application, so it was a human error on their part to capture my name incorrectly on their system.

I have been following up with customer service since june 2019, but they just give some excuse but not addressing my concern. Please do the needful.

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Reliance Jio Infocomm customer support has been notified about the posted complaint.

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Comments

dotindia

from New Delhi, Delhi

Dear Sir/Mam please complaint here against any internet service provider
Government website link => pgportal.gov.in

=> Click here to sign up => pgportal.gov.in

=> After Register Your Account and Login your Account

=> Lodge Public Grievance

=> click on I agree that my grievance does not fall in any of the above listed categories

=> Concerned authority of grievance

=> click on Central Government

=>select Ministry/Department => Telecommunication

=> Description

=> security code

=> submit