Reliance Jio Infocomm — Refund related Jio Fiber Free Trial Deposit

Address:4th Cross, 19th Main, BTM second stage, Bangalore. 560076

Jio Fiber has offered one month free internet to customers to use their services and collected refundable deposit of 1500.
The connection was taken on Dec 1 2022 and it was closed on DEC 27 2022 and the device pick up was not scheduled. after so many follow ups and struggles. The device was picked up on 13.01.2023.
Now, I got a message says that Refund of 500 is initiated.
When I enquired about this to the customer care. They say that it is installation charges and cannot be refunded which was not communicated when the connection was taken and when I cancel the connection the customer care executive said that full amount can be refunded if the device is successfully pickup within 30 days of cancellation.

Please look into this issue and take a necessary action and help me to get the money back.

Land Line No: [protected].
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    Reliance Jio Infocomm Phone
    +91 96 8555 5532
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    Jio Office, 33, Manak Chowk Main Rd, Manak Chowk, Ratlam, Madhya Pradesh, India - 457001
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