I lost my jio sim : [protected] which was issued in new delhi on 5th of january, 2018 in bangalore. As now i am staying in bangalore so i went to nearest jio store here in electronic city phase 1, bangalore they told me that i will get back a duplicate out station sim within 2 weeks and i have to submit id cards photo copy n my photographs which i submitted to them on 6th of january, 2018. As i have all my banking services and others services are registered with that mobile number so i am facing a lots of issues everyday.
I have called customer service at least 15 times but they are not helping me out. They are giving false commitment. I have all the recordings of the customer service with me.
It had been 15 days i have requested for a duplicate sim and still they have not provided me with the new one.
I tried to registered a complaint with with customer service but they are not taking my complaint at all. Each time they are telling that we have registered a complaint and our network team will call you and when i asked for the complaint number they are telling, you will get it via sms as soon as the call will end. But i never received any complaint number.
Even i asked the customer service executives to give me the address of any jio store in bangalore from where i can get my sim. Each time they gave me the address i went to that jio store and that store denied issuing out stations jio sim. I have the recording of this also.
You are calling yourself digital and you can't issue a duplicate sim that's your identity.
They are just fooling us and don't understand ours importance. Was this information helpful? | 
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