On dec 14th i purchased a jio sim in the village of puttaparthi using thumb print technology and back up aardar card security after hearing that this was the new wonder network available.
Sadly 3 days later [sunday] my mobile phone was stolen - samsung s7 edge.in those 3 days i had limited conectivity. Almost nothing in the evenings from my room. I was unable to send 1 sms. Not 1 at all.
I was told by the shop where the original purchase was made that a jio representative would come on the next sunday and i would be able to get a replacement sim card. This was a wait of 1 week. Sunday came and said representative decided to take a holiday. He failed to inform when called a few days earlier to confirm that he was coming.
I called a jio representative niranjan on[protected] several times but he would only hang up.
I then called the complaints line. Then suggest i walk into my nearest show room. The nearest showroom is at least 3 days walk away - one way.in fact given the valid pin i gave they could not locate a nearest showroom on their computer.
I asked to speak with the manager and was given the line manager. Same story.
I asked again to speak to the manager and was given the supervisor. Same story.
I asked once again to speak with the manager and was given someone who called himself peter andrews. Same story.
Now given that this is the premier digital company in the land that looks to supply the world with it experts no solution could be offered.
I know it is possible to transfer different numbers to a working sim card - i have done this on my european network. I am far from an it expert.
They claimed over and over that this is not possible. They claimed that the distributors i purchased from did not have thumb print technology - this was a lie.
I finally asked for the balance of the account to be transferred to a friend's account as i would be going back to airtel but peter andrews claimed he could not do this.
It sounds like a wonderful solution to walk into your nearest showroom - not when it is 3 days walk one way. That means 3 days walk to return for those working the complains line - keep up at the back!!
Otherwise it could cost 2500 rupee in a taxi. Now lets thing about this solution... The package i purchased was only 500 rupee. Peter andrews did you really think about your solution? Is this a practical solution.
Peter andrews assured me that the company was not in financial trouble. I asked why they could not supply a working alternative. No answer. There is no good will here. Business can never be about taking money, as much money as you can get.
Poor service jio.
Supposedly a jio representative sathya naren who didn't know about replacement sim as the other two who sell jio products could not be bothered to inform him even though i have pestering them for a solution.
Back to airtel
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