Reliance Jio Infocomm — Reporting Bugs/Fraud

I got a new jio sim on date 21.03.2024, when the sim is activated and i tried to start my paytm app with my new phone number it is showing the name of the previous user, i am able to see his latest transaction and his lates transaction was at 15 January, 2024 at 12:40, . I reported this in jio telecom on the same day after facing this issue but they do not took out and resolution to it and still they are not replying to my mails and not giving and response when i am telling them to suspened my sim they are also not doing that and not refunding my money i.e First Recharge or i am telling them to give me a new number they are not doing anything
Snapshot of Paytm are attcahed.
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