Reliance Jio Infocomm — request to deactivate postpaid number

I logged request to deactivate number on 21st nov and i got call next day. I strictly said that i want to deactivate number but on 27th nov, they closed my request saying that i agreed to be retained.

Again, i raised same request on 2nd dec, got call next day where i strictly said to deactivate but till date no action is taken.

The request numbers are -
Sr00000f39tv
Sr00000fgrwp