[Resolved]  Reliance Jio Infocomm — rude behavior of jio store staff - complaint no. sr000010l6uq

Address:

Faridabad, Haryana, 121001

My name is nisar khan and i have a jio sim card [[protected]] which had lost on 19th'feb'2020, around 4 o'clock. When i visited your (5l-172 near 4-5 chowk n. I. T, faridabad, haryana 121001) location office for new sim card i have met with mr. Mukesh [insolent] he said he is unable to to update alternate contact for otp and without otp he can't do anything he asked me to call customer care and get alternate contact number updated, i did as guided, when i called customer care they said this can only done by store person. When i informed mukesh to update alternate contact of my freind as informed by jio customer care, he started shouting and used abusive words meanwhile i was on call with customer care representative mr. Mihir and at the same time your jio store owner said "do whatever you can but i won't entertain you, if you will be here for one more minute i will forget who you are and this is jio store although he said you that i am not obama[ex president usa] and i can wait 2 days for sim card. I request you to please take out call recording and listen, exactly what he said. Mr. Mukesh [insolent] and the store owner [insolent] has used threats, insults and verbal intimidation on a routine basis at work. His behavior has extended to many people although i speak only on behalf of myself.

So i want to ask you few questions here:

1-if a jio customer want your service than he should be at good position like obama as he said insn't it?

2-i guess jio is mostly used by middle or lower class segment but if jio customer has to face people like mukesh than so sorry i will go for another service provider.

I believe that the entire nit faridabad circle has been affected by this atmosphere of negative and threatening behavior. I trust in your discretion and promptness in addressing and mediating this matter as soon as possible.

I want strict action against mukesh [insolent] and his co-worker.

Best regards

Nisar khan
[protected]