Reliance Jio Infocomm — security deposit amount not received

Address:

Chennai, Tamil Nadu, 600042

I have migrated from jio postpaid to prepaid 5 months before for 3 numbers. But still did not received my security deposit (Rs.1200) from jio. Contacted jio store and customer care and applet many times and sent lot emails and created lot of service id and lot of escalation to jio but no proper response. I received lot of false statements from jio and they not ready to give my money. When ever i called customer care they simply said, back end team not responding properly and we don't have any update. Still they do not have any tracking of where is my money and when they will refund. One of the worst customer care and back-end team never ever seen before. Could you please check on this issue and take necessary action.

Mobile numbers:
[protected] - rs 400
[protected] - rs 400
[protected] - rs 400

Could you please have a look on the attached email for your ref.