1. SERIOUS TECHNICAL FAILURE IN JIOFIBER WI-FI ROUTERS
I am raising this complaint to warn consumers about a serious and persistent technical problem with JioFiber Wi-Fi routers, which strongly suggests an underlying manufacturing, design, or firmware defect.
Certain website operations hang indefinitely over Jio Wi-Fi, potentially due to latency, packet loss, or defective network traffic handling, despite normal internet speeds.
For example, image loading on https://www.i2ocr.com/ hangs indefinitely over Jio Wi-Fi but works perfectly through an Ethernet cable connected to the same router or through other Wi-Fi networks.
More importantly, when I extend the same Jio router's network using another router, the problem completely disappears. This means that even when using the same Jio internet connection, the issue does not occur when accessing the network through another router. This strongly indicates that the problem lies specifically with the Jio router's Wi-Fi functionality, rather than the internet connection or the website itself.
The problem occurs across multiple computers and mobile devices. Similar problems also occur with other websites.
This is not an internet speed issue. It is a serious Wi-Fi functionality and reliability issue.
2. REPEATED ROUTER REPLACEMENTS – THE SAME PROBLEM EVERY TIME
Jio has replaced my router several times following numerous complaints. However, not a single replacement has resolved the problem.
I have also tried numerous troubleshooting measures recommended by Jio, without success.
I am convinced that this problem will persist with any Jio router, because repeated replacements have produced exactly the same behaviour.
This raises serious concerns about a potentially systemic manufacturing, design, or firmware defect affecting JioFiber routers.
3. SIX MONTHS OF FOLLOW-UPS AND MULTIPLE SERVICE REQUESTS CLOSED WITHOUT RESOLUTION
For the past six months, I have been continuously following up with Jio regarding this serious technical problem. During this period, I have raised multiple service requests, undergone several router replacements, and followed numerous troubleshooting recommendations. Despite all these efforts, Jio has failed to resolve the issue.
One example is Service Request SR00003DBLQP, which was closed despite the reported technical problem remaining unresolved.
Mr. Partha Dutta (Jio Manager, Mobile: [protected]) assured me that my complaint would remain open until resolution. However, complaints have repeatedly been closed without resolving the issue.
He advised me to create another ticket, but I reopened the existing complaint instead.
Why does Jio keep closing unresolved complaints and asking customers to create new tickets for the same problem?
Such repeated closures raise serious concerns about whether the actual duration and history o[censored]nresolved technical problems are being properly recorded.
4. NO EFFECTIVE RESPONSE DESPITE REPEATED ESCALATIONS
I have written multiple emails to Mr. Partha Dutta and escalated the matter to JioFiber Customer Care, but the serious technical problem remains unresolved, without a satisfactory written response.
5. PUBLIC WARNING – CONSUMERS SHOULD BE AWARE
My primary purpose is to create public awareness about this serious JioFiber Wi-Fi router problem.
Normal internet speeds do not guarantee that the router functions correctly. Critical website operations may fail or hang indefinitely, even when the same operations work perfectly over Ethernet and other Wi-Fi networks.
Multiple router replacements have failed to fix the problem. This strongly suggests that the issue goes beyond an isolated faulty router.
I strongly advise consumers to avoid JioFiber Wi-Fi routers until Jio identifies and permanently corrects this suspected systemic defect.
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