Reliance Jio Infocomm — Service not working

ujjwalpl

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411014

I took a reliance jio connection [protected], paid for prime membership and also recharged for 3 months on 14th april. On 4th june, my jio connection stopped working. I was unable to make any calls (Worked only once after that) and data service completely disabled. I raised a complaint sr00000a3f7r for the same and jio guys closed it without resolving the issue. I am unable to reach jio customer care because my sim is not working and their number is not reachable from any other number. No responses to my emails either. I gave my alternate contact number [protected], however no one contacted me ever. This is pathetic service anyone can offer and i need strict action against this behavior. I need to reinstate my connection.

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Reliance Jio Infocomm customer support has been notified about the posted complaint.

Jun 14, 2017

Updated by ujjwalpl I received a call only to surprise me more. I was asked basic questions like... Did you recharge ? This information should already be available with JIO. Also, I already mentioned in my email comm about recharge for 3 months in advance. What is your OTP ?

He did not answer any of my questions like why the phone was deactivated ? Why is it not working ? In fact in response... Person even talked rudely with things like "Abe phone rakh" which crossed all the limits and confirms JIO is unprofessional.

My number remains deactivated. No one letting me know why was it discontinued. It appears to be a big scam.
All I need now is...
1. Why my number was deactivated without my knowledge ?
2. Can I have my number activated immediately ?
3. What happens to the lost services / inconvenience ? Why JIO troubles customers ?