Reliance Jio Infocomm — services of jio and fraudulent account statement

Website:

Jio.com

Sir/mam
I would like to inform you that i received a message on 23rd nov stating high volume outgoing calls. I was asked by customer care executive to limit the volume of outgoing calls. And i strictly followed the instructions. Still i was receiving such messages. Then one of your customer care executive told me that this is a technical error kindly ignore such messages. But on 07.12.17 late in the night and on 08.12.17 morning i received messages stating that my outgoing calls has been barred. More over in my statement downloaded from my jio app it shows that i have called to my own jio number and the conversation has lasted. Which is absolutely hypothetical and non sense.
I called at customer care center to register my complain and provide me the docket number. The executive asked me to write at care @jio.com. I write the same issue at requested to lodge a complaint. But it falls on deaf ears.
Further, i requested them to please provide following details:
1. What is the definition of normal usage and threshold limit beyond which the zone of abnormally high calls exist. Please also provide detailed and explanatory terms and conditions of rs399 plan and rs. 149.
2. Why the jio customer care executive don't provide a uniform set of response, misguide consumer and don't lodge the grievance?
3. What is the logic of this misguided statement, in which a person make calls to oneself?
4. Please provide mechanism of grievance redressal.
5. How to track the complaint status if in case customer care is not reliable?
Which is not answered at all. Inspite of responding to my concern, the executive suggest me to recharge the number at an earliest to avail the services of calling.

Please do the needful.
Thanks n regards,