Reliance Jio Infocomm — Sim cards issued but no service provided

Address:RAJASHEKHRA MAMILLPALLI, HEAD CUSTOMER SERVICE, RELIANCE CORPORATE IT PARK LTD H.NO 40 72 D KK TOWERS, VIJAYWAJA, ANDHRA PRADESH , 520008

I am rajeev kumar complaining on behalf of three foreigners.
Here is my issue

1. Refer to jio sim card order id no0000tatyg3, no0000taxihi and no0000taysgk dated 15 oct 23.

2. I am writing here on behalf of foreigners whose details are appended below:-

(a) zin yu naing

(b) kyaw htet aung

(c) aung paing oo

3. The above mentioned people are here on study purpose. On 14 oct 23 these three people along with one other friend paing thu had visited jio head office at gajuwaka, visakhapatnam, andhra pradesh for buying of sim cards. At head office they met mr. Raghu (mob:-[protected]) who issued only one sim card to paing thu and said other guys sim card will be provided at there residential address. On 15 oct 23. A jio employee named mr. Srikant (mob:-[protected]) from same jio head office visited to resedential address and issued three sim cards to above people and taken rs. 720 (rs. 240 for each). The sim cards issued by him are not working from 15 oct 23 to till date. I asked him to resolve the issue but he said his work is to issue sim cards only if your sim card is not working then contact jio head office mr.Srinivas, manager (mob:-[protected]). I am in contact with jio head office, mr. Srikant and mr. Raghu but none of them has provided any resolution or processed my refund. They are saying there is issue in local address proof. It is pertinent to mention that same documents and local address proof were provided to mr. Raghu for issuing sim to paing thu. The sim provided to paing thu is working since issue. So, it is not understood how there is an issue for other three when same documents were provided ?

4. In view of the above, it is requested that sim cards issue to above foreign nationals may be taken back as they are not of any use and refund may be issued at the earliest.

Regards,

rajeev, po
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