Reliance Jio Infocomm — star sports select hd 1/2 live stream access

Address:

Pune, Maharashtra, 411057

Hi,
I am using jio from about a year now. I regularly access epl football matches using jio tv / hotstar. Suddenly from yesterday i am not able to access these channels using jio tv. I called customer service but they are not helpful in getting the issue resolved.
When asked why i am not able to access live streaming they are saying this is the way it is sir we can not help you in this regard.
I think if you can not show these channels on jio tv just take it out from menu do not try to fool your customers. Need action against this.