Reliance Jio Infocomm — unauthorized charge on my bank account

I have just done a jio recharge today 01/01/2018. The amount was debited from my icici bank account and not credited to my jio number. The reference no. Being[protected]. As a matter a fact, they are one of the worst when it comes to network coverage. On top of this, they have knocked off my internet and just for a simple recharge, they have debited my bank account and not credited my jio account. When i phoned the representative, he said that i have initiated the transaction and it was not completed or unsuccessful. That is not my issue. I want my refund. Only then i will initiate another successful transaction. It has been more than 2 hours since i have initiated the first transaction. Still waiting for the full refund.