Reliance Jio Infocomm — Unauthorized service request opened in my name reference Request Number SR00001AGVG2

Address:

104, phase XI, sector 65 S.A.S Nagar mob 9915510740

Yesterday reliance jio had opened a service call without any request from my side and in evening there service guy came to me for getting otp for call closing. When i tried to enquire from call center they updated me that i hadcalled the call center at around 3:20 and registered a service call. On actual I hadn’t called the call center / app chat / whatsapp chat to jio customer care for registering any complaint. The same was update to call center representative. Later i had also request to find out who had logged the call in my name but unfortunately they today closed the call despite of requesting to find the root cause.
Please support in finding the root cause of call logging.