Reliance Jio Infocomm — Undue late payment charges levied

Dear Sir/Madam,
This is to bring into your notice that JIO has been fraudulently looting its customers by using unethical ways. We have been using JIO postpaid mobile no:[protected] for more than a year now.
Since, the time we ported into JIO our last payment due date was always on 23rd of every month. But since our last billing cycle it has been automatically changed to 20th of every month, without any prior information from their end.

As a result of which late payment charge of Rs.100 have been levied on us.After contacting Jio customer care they arrogantly told us that though the date was changed without any intimation, but still they won't be waiving off late payment charges and told me to write a mail to the customer care in order to get a resolution.

Even after writing several mails, the customer care representatives blatantly refused to waive off the charges, though they accepted the fact that it was mistake on their own part.

This is not the type of customer service on expects from one of the India's largest conglomerate. We really disappointed by the fact that even though there was no fault on our part, but still we are being forced to pay extra charges.

Its not a customer service, it's a GUNDA-RAJ.

Kindly, take action against such fraudulent activities done by Reliance Jio in order to loot its customer.

PFA screenshots of change in the Due dates.

Regards,
Pawan Mehta