Dear All
Please see below the facts of the case of how executives of Reliance Jio conduct fraud and make false promises to customers:
1. On 28 May 2022, Siddharth Singh from Jio came to our residential building and put across a scheme saying that if we take 1 (one) Jio setup box connection, we will get 3 (three) connections of the Jio setup box free of cost.
Details of Siddharth Singh are as under:
Contact: [protected]
Email: [protected]@gmail.com
2. On the same date, (28 May 2022), we purchased the scheme and paid for the setup boxes, as were asked to pay an amount of INR 10, 000 (INR 2, 500 for each setup box) as security deposit which would be entirely refunded to us once and if the connection/services of the setup box were discontinued by us.
3. Additionally, we also paid an amount of INR 3, 526.46 on 28 May 2022 for setup box services of 6 months.
4. After 3 months from 28 May 2022, we started receiving calls and messages asking us to pay the bills for the 3 setup boxes, which we were told would be free of charge (as we paid for the 1 setup box).
5. On 1 December 2022, a person named Ujjwal came and took away our 3 setup boxes and we were told we would get our security refund as stated in point 2 above within 15 days.
Contact details o[censored]jjwal: [protected]
6. Please note that in spite of constant follow-ups, we have not been refunded the money yet. This is gross misconduct on the part of the people working for Jio where the hard-earned money of customers is taken away. I await my refund of INR 7, 500 but have stopped receiving any response from Jio executives.
7. It is a shame that a brand like Jio cannot conduct basic due diligence of people working for them or train them well to cater to the basic information needs of a customer.
8. Request you to please take action and give me my hard earned money back. Please let me know if any additional information is required from my end.
9. I hope this issue is resolved amicably and I am not forced to lodge a complaint with the local police.
Regards
Advocate Niyati Shroff
Anand Shroff
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