Reliance Jio Infocomm — unknown sim deactivation without further notice( by jio service provider)

Address:

Himalaya Mall, Reliance communication services, Bhavnagar, Gujarat, 364001

I am a person using Jio services since Jio 4G release in Gujarat/Bhavnagar. My whole family is using Jio because of my gratitude to use only Jio.

I was happy and enjoying Jio services, but last evening my India Jio number([protected]) stopped working unpredictably. I don't understand the concern, as my mobile was placed safe and I am the only user.

I talked to Jio Chat representative and the only answer I got is to visit Jio care office without any help or reason. After I visit the customer service center and he requests me to replace the damaged card. How fair is it to replace ???

Now the issue starts as I'm storing my all contacts on SIM card only for security purpose. Some of my messages are also saved there. Now due to deactivation, I was unable to access my contact cards as SIM corruption. Similarly, I was unable to render my 19 Hours of service and plan that attached to a similar number. (INR 399 for 84 Days). For all these failures and loss who will pay?

Also, note for my visit to Jio service center from my house, the hours I wasted won't re-come. So who will pay for that as well?

Now for all this, Network Jio is only responsible and need to take strict action and to revert me the known fail case with the FINE for such damage or else I should take necessarily common steps.