Reliance Jio Infocomm — unsuccessful recharge with account debited of rs.399

Address:

Hyderabad, Andhra Pradesh

Dear sir
I tried to recharge my mobile no-[protected] for rs.399 on 13 oct 2017. The txn came successful, subsequently my account debited with ref no-sbipgjt[protected] dtd 13 oct 2017.
But to my surprise my mobile number is not yet recharged nor my account is credited.
Kindly resolve the issue.
Thanking you,
Pitabash patra
(Alternate mob. No_[protected]