Reliance Jio Infocomm — Urgent Complaint Regarding Suspension of JioFiber Connection Despite Successful Payment

I am facing an issue with my JioFiber connection linked to Fixed Line Number: +91-[protected]. My active plan is Postpaid_399_6M, and for the bill cycle 01-Apr-2025 to 30-Apr-2025, the due amount was Rs. 470.82, payable by 10-May-2025.

I made the full payment of Rs. 470.82 on 9th May 2025 at 7:35 AM via Amazon Pay UPI. Below are the transaction details:

Paid To: myjio.[protected]@hdfcbank

Paid From: Amazon Pay UPI (SBI ****2060)

UPI Transaction ID:[protected]

Amazon Reference ID: APLAP9e483373d7f863d89eaba0588e7245

Even after successful payment, the MyJio app shows that my account is suspended and the bill is still due. No confirmation or update has been provided, and my internet services have been disconnected.

This is highly unprofessional and has caused a lot of inconvenience. I request immediate action from JioFiber to update the payment status and restore my connection.