Reliance Jio Infocomm — Very Poor customer service, Left in the Lurch when net goes down

The Broadband CONNECTION NUMBER [protected] is down for over 24 hours. We see constant Red Light on the Router. Have Tried to raise the matter. A complaint number is given, yet no one bother to contact us. The Chat service is horrible. The phone has only options to go to chat.
Very horrible experience. Please fix it ASAP. We plan to drop Jio service for good and get riddance if this is the treatment to the customers at the time of poor service.

RAJ