Reliance Jio Infocomm — Very poor response in refunding amount of jio fibre

licniti

from Mumbai, Maharashtra

Jun 11, 2022

Address:

Jabalpur

I got the connection of jio fibre (Ref no[protected] . Refund process of Jio Fibre is extremely poor especially no proper hearing at all even after raising the issue before Appelate Authority. Reliance jio fibre is really bad experience as it has been inform me that payment of amount will be refunded within 14 days. But is surprising that device has not been picked up whereas I requested for disconnection of jio fibre on 1st june 2022. IT IS EMBARASSING SITUATION FROM JIO FIBRE AND FAR BEHIND CUSTOMER SATISFACTION. I daily sent mail and called to customer care but issue has not resolved till date and refund has also nit been made. Worst experience to get the connection if Jio Fibre especially refunding process of jio is just like Jhunjhuna... Not fair dealing...Kindly look into the above issue and arrange to refund amount as it has already completed 11 DAYS to disconnect Jio fibre. ULTIMATILEY WILL MOVE TO CONSUMER COURT.

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Reliance Jio Infocomm customer support has been notified about the posted complaint.

Jun 12, 2022

Updated by licniti Pick up of device has earlier been fixed on 08.06.22 and thereafter carelessely it is being deferred 09 june, 10june, 11 june, 12, june and now 15 june which is very casual action and feedback of jio fibre. It is really SURPRISING THAT NO ACTION AND ATTENTION GIVEN EVEN AFTER REFERRED IT TO APPELATE AUTHORITY.

Jun 14, 2022

Updated by licniti Once again no one has reached today to pick up the device. Pls note that this schedule is being extended daily since 08.06.2022 and it us 14.06.22. Issue still unresolved except delivering of assurances all.

Today, I got message for schedule timing ( screen shot enclosed) but no one has visited or call me on my registered mobile number.

Since abnormal delay in collecting the device is also causing delay in refund which is not in hand of customer. Therefore, it is requested to do needful to refund the amount without delay as delay in picking up the device is not attributable at the part of customer.

An early action us requested.

Jun 14, 2022

Updated by licniti Most surprising and miserable situation is that no action is taken even after escalating the customer grievance to higher authority I. e. Appelate Authority except daily rescheduling the date of pick up device and amount is nit being refunded whereas I requested for disconnection of jio fibre on 01.06 2022.

It's really a wrong decision to choose instalation of jio fibre wherein no hearing of customer grievances.

Jun 18, 2022

Updated by licniti In continuation to the above, this is brought into your kind notice that after personal follow up the issue with local level at Jabalpur, device could be picked up in 15.06.1022 after pervading and postponing the scheduled date for pick up device since 08.06.2022.

My request for disconnection of jio fibre was registered on 01.06.2022 and today it is 18.06.2022, refund of the amount has not been made just because of mismanagement of jio fibre team and lack of planning to pick up the device which has got delayed.

It is therefore requested to kindly refund amount on priority basis as it has delayed abnormally.

Jun 18, 2022

Updated by licniti Jiofibre customer service is extremely poor and miserable. Higher authorities of jio Fibre may take this issue in cognizance

Jun 30, 2022

Updated by licniti Dear sir,

Kindly recall me trailing mail, device has been picked up with lot of chasing at my personal level with local technician.

It may be noted that I made request for disconnection of jio fibre on 1st June but took too much time in picking up the device and collected on 15 June. However, it was I formed that Rs 1500 will be credited in a week time and thereafter 1000 in next week. But no amount has been credited to my account.

Kindly do the needful at the earliest.

Jun 30, 2022

Updated by licniti Very unfair and terrible dealing of jio fibre. Not fulfilling commitment even raised the issue to appellate authority.