Reliance Jio Infocomm — worst staff

Address:

Dadra and Nagar Haveli, Dadra and Nagar Haveli, 396230

There is a jio center in silvassa town which is supposed to be the sole official place where complaints or issued related to products or services are supposed to be handled.
I went to this office today on 21/10/2019 at around 01:30 pm to get my jiofi battery replaced. This battery is not available in the open market and is sold only by this said outlet in the town.
The concerned staff came to say that he is going for lunch now and will come after one hour. He said that after that he will process my request for the battery and it will take another one hour for that, and they will charge 450 rupees for the new battery.
I requested that i have come from a far off village and can't wait for so long. There were no other customers for battery replacement so if he could help me in giving me the battery so that my 3 hours are not wasted. But he very rudely refused to oblige.
Not only this, the security guard who was sitting on the reception chair was very rude in responding to any query and made obscene and bad gestures towards me to say that i am a def and mentally ill person.
I was taken aback by the response of these jio staff of silvassa. Even the other staff refused to give me the names of the people who misbehaved with me so that they can hide their identity. But the same can be verified by the cctv footage.
Shame on you!!!