Reliance Jio Infocomm — wrong recharge amount

Address:

203001

Dear sir,
I am a retailar. I was recharge of 399 rs but by mistake i done 999 rs.
Maine apne jio office me baat karke wrong recharge msg customer k phone se kar diya within 45 minuts. Meri complaint register ho gai lekin reply msg aaya ki aapne 120 minuts me ye process nahi kiya isliye recharge reverse nahi hoga. Sir mere pass msg hai rechage karne k time ka or wrong recharge ko vapas lene ka.
Sir help me. Mene sab kuchh time k according kiya tha phir bhi mujhe amount revesal nahi mila