| Address: | Kolkata, West Bengal, 700075 |
On my unsolved compaint with jio dated april 7th, 2018:
"i have been receiving a bill of rs. 52on a jio number [protected]which was never used after the free offer ended over a year ago. I also havent selected any postpaid sevice for the number nor any plan. I used jio sims when they were offering 6 months of preliminary service and we were told by the executives that after that tenure we will have to select jio prepaid or postpaid services. But after the free offer got over, i received a message that all my jio numbers have been converted to postpaid without my knowledge. They also asked me to choose a plan. I then converted 3 of the sims to prepaid and are still using it. But suddenly i get emails from jio about this number and i am surprised as i have neither selected the type of service nor any postpaid plan. So how am i getting this bill?"
They are asking me to pay the bill even after i have not used the number for any postpaid or pre on post services. Neither have i asked for any postpaid sercice and not used the phone after the free services got over. Their customer service executive also had no proper resolution on this. They have also put service request number sr00000jmdx9 and sr00000jmdv7 and assured to get back by 15th of this month but they did not.
They activated the plan by by themselves without informing me and i had no idea after you sent me a mail after 5 months.
I will not pay the when i have not used the services.
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